VPAN Program Manager | Veterans Program in Los Angeles, CA at Goodwill Southern California

Date Posted: 11/19/2020

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Responsible for the day-to-day operations of assigned programs, including staff supervision, budget management, achieving program performance, quality assurance, quality improvement and outcomes. Responsible for ensuring the assigned site is maintained, all safety standards are followed, and all equipment remains in operating condition. Responsible for the overall success of the program.

Essential Duties & Responsibilities

1.Provides strategic leadership and on-site management to program staff, in particular Veteran Peer Action Network (VPAN); leads strategic planning and works towards successful completion of annual goals and objectives for programs and WCD.
2.Identifies and maintains strategic relationships with funders, veteran stakeholder groups, county agency staff, policymakers, local businesses, and the public to ensure growth, development, and success of VPAN program.
3.Fully responsible for the identification, negotiation, upkeep, and safety of the assigned facility, addressing any maintenance needs in a timely fashion, ensuring that all equipment is operational, and ensuring compliance with the asset management guidelines set forth by Southern California Grant-makers.
4.Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems.
5.Develops and manages practices for monitoring and ensuring quality of participant records, data gathering, and reporting systems according to funders, CARF and organizational standards. Ensures accurate and timely data entry and reporting.
6.Ensures safety procedures and monthly and annual quality submissions are observed throughout all programs and service locations.
7.Develops program progress and performance enhancement reports based on program specifics. Fully responsible for achieving program and service goals as defined by funding contract and GSC.
8.Develops and manages budgets to ensure revenues and expenditures are within budgetary norms. Ensures expenses and participant-related costs fall within funding and organizational guidelines and policies.
9.Manages all program concerns and complaints to ensure satisfaction of all stakeholders.
10.Identifies and negotiates terms for Memoranda of Understanding (MOUs) for complementary, strategic collaborations and partnerships that offer training, wrap-around, and supportive services to program participants for review and approval by Senior Director or Chief Impact Officer.
11.Organizes strategic outreach efforts to promote the program internally within the organization and externally in the community.
12.Networks with Veteran Employment Program/Retail/Marketing/Community Relations/Development to leverage existing organizational resources (store posters, emails to donors).
13.Identifies and manages relationships with groups/organizations outside of GSC to promote program.
14.Develops schedule and content (if needed) for skill building classes.
15.Leads weekly support group meetings and manages action steps created.
16.Leads bi-weekly meetings with all staff to provide feedback and support.
17.Provides emergency back-up support for after-hours phone support line.
18.This position requires local some travel (25% to 50% of the time) a valid CA driver's license and state-required auto insurance is required.  Driving record must be acceptable by the company’s insurance vendor.

Additional Duties & Responsibilities 

1.Other duties and special projects as assigned.
2.Responsible for building a strong public awareness of Goodwill in the community by attending public functions such as Chamber of Commerce events, City Council meetings, and other public events.
Supervisory Responsibilities
•This job supervises 6 to 12 staff.

Education & Experience

•Minimum of 5 years nonprofit managerial and supervisory experience.  
•Minimum of 3 years workforce development program implementation experience.
•Bachelor's degree from a four‐year college or university in Project Management, Education, Psychology, Social Work, or related field required. 
•Master's degree in Social Work, or active engagement in Social Work licensure process required.
•Knowledge and experience of Veteran-specific services and practices required. 
•Knowledgeable of nonprofit and governmental budgeting process.
•Experience in implementing programs serving Veterans with disabilities and other barriers to self-sufficiency.
•Excellent written and verbal communication skills; highly skilled presenter.
•Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program and local community, highly desired.
•Demonstrated leadership and collaborative skills with ability to motivate teamwork. 
•Ability to work with limited supervision.

Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State Law 


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

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