Assistant, WCD Programs

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

Primary Responsibility / Summary

Champion the participant experience as the frontline point of contact, ensuring a welcoming, informative, and supportive intake process; provide vital administrative support, assist with engaging workshops, manage crucial data, and coordinate operations to maximize program effectiveness and participant success.

Essential Duties & Responsibilities

Participant Support:

• Engage participants by expertly answering inquiries, providing precise information, and seamlessly directing or referring callers, thereby cultivating trusting and supportive relationships.
• Guide participants through center by delivering engaging orientations and comprehensive information sessions, highlighting available resources, including reasonable accommodations.
• Evaluate participant potential through thorough initial assessments, identifying abilities, interests, needs, and barriers to ensure program eligibility and facilitate accurate enrollment.
• Secure program compliance by meticulously collecting and verifying client documentation, rigorously reviewing enrollment packets for completeness, and ensuring timely participant enrollment with 100% data accuracy.
• Assist program team to deliver core employability skills training and practical job readiness workshops, fostering participant preparedness.

Administrative Support:

• Streamline case administration by helping to organize, maintain and  submit accurate (electronic and paper) files, billing documents, generating professional correspondence, precisely reconciling time records, and ensure a seamless transition through warm handoffs to Specialists.
• Empower job seekers by proactively maintaining and updating job lead postings and comprehensive community resource referral information.
• Orchestrate program efficiency by coordinating and maintaining comprehensive calendaring, scheduling, and timekeeping for both program staff and participants.
• Enhance effective collaboration by supporting meetings through proactive agenda preparation, creation of supporting materials, and diligent tracking of signature routing.
• Optimize operational effectiveness by proactively ordering office supplies, meticulously managing supply inventory, and guaranteeing the availability and proper function of essential resource equipment (e.g., computers, phones).
• Protect sensitive and proprietary information by upholding strict confidentiality protocols.

Safety & Security:

• Contribute to maintaining a safe working environment by reporting hazardous conditions or safety incidents and ensuring compliance with center policies and code of conduct.
• Maintain the confidentiality of sensitive and proprietary information.

Additional Duties & Responsibilities:

• Perform other duties and special projects as assigned.

Travel Requirements:

• This position requires travel (up to 25%) within Southern California; a valid CA driver's license and state-required auto insurance are necessary. Driving records must be acceptable by the company’s insurance vendor.

Education & Experience

• High school diploma or general education degree (GED) required.
• Up to 1 year of experience required.

Pre-Employment Testing

• Drug Screen – 8 Panel
• Background Check
• Employment Verification
• Live Scan
• Professional Reference Check
• MVR
• LEIE

#LI-DNI

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.