Operations Analyst I | 20010 Retail Operations Administration in Los Angeles, CA at Goodwill Southern California

Date Posted: 10/17/2020

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

The Operations Analyst I helps accomplish business objectives by evaluating our retail organization's operations and making recommendations to improve operational efficiency.  This position will be responsible for developing and implementing changes and new procedures based on the thorough review and analysis of our current policies, resources, operations, processes, and procedures.  The Operations Analyst I should be able to advise staff at all levels within the organization and support the development of new processes and workflows to enhance operations. Essential Duties & Responsibilities


  • Understanding operational requirements and discovering opportunities for improvement.
  • Gathering information by observing workflows, understanding company data sets, and conducting hands on work to create deep understanding of data availability requirements for all levels within the organization.
  • Determining appropriate methods to analyze operations, relevant information, and data.
  • Documenting findings, preparing reports, and making recommendations.
  • Supports the development of new processes and procedures to enhance operations.
  • Working with senior executives, managers, and employees to recommend and implement changes.
  • Assisting Human Resources Team in developing training to teach employees how to use new systems or follow new processes.
  • Determining the effectiveness of new processes.
  • Establishing and maintaining quality standards.

    Additional Duties & Responsibilities


    Using appropriate methodology to create work breakdown structures and to define all operations phases, activities, tasks and deliverables. Acting as a central point of communication for the retail and operations teams. Developing key reporting functions to drive operational enhancements. Conducting needs analysis producing requirement definition and functional specifications, garnering appropriate review and input from stakeholders. Actively engaging stakeholders and communicating results to the entire organization Coordinating with vendors to produce training materials and assists in system training when necessary. Some travelling (25% – 50%). A valid CA driver's license and state-required auto insurance are necessary.  Driving records must be acceptable by Company’s insurance vendor. Other projects as assigned.    



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Education & Experience
    • Bachelor’s degree in business administration or accounting/finance required; Master's Degree preferred.
    • 1-2 years of experience as an Operations Analyst or in a similar position.
    • Proven understanding of Kaizen.
    • Retail Operations Experience.
    • Excellent communication skills, both verbal and written.
    • Experience using statistical and database software including NetSuite ERP and POS, DOMO, and financial reporting tools such as Adaptive Insights.
    • Consulting and project management skills.
    • Strong analytical and problem-solving skills.
    • Strong multitasking and time management skills.
    • Proven ability to analyze complex data sets, identify shortcomings or opportunities, and work with executive management to implement changes.

    Other Qualifications

    Punctual and dependable attendance. Free from alcohol and drug abuse. Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.  

    Reasoning Ability

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.   

    Strategic Thinking Skills

    Ability to understand and ultimately help shape the organization’s strategic plan by constructing forecasts and analytical models, monitoring and analyzing industry trends and market changes, and using deep analytics aligned with a problem-solving aptitude to generate desired outcomes. English Language Skills

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of executives, board of directors, and other company leaders.  

    Mathematical Skills

    Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.  

    Computer Skills

    Must have advanced provable proficiency of systems within a Windows environment, including Word, Excel, Power Point, and Teams. Proficient with Microsoft Project, Microsoft Office Suite, BaseCamp. Knowledge of Python a plus.

    Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

    Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

    Equal Employment Opportunity

    Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

    Nondiscrimination on the Basis of Disabilities

    In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

    It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

    Other details Job Family Administration Pay Type Salary