Continuous Quality Improvement (CQI) - Specialist | San Gabriel Valley AJCC in San Gabriel, CA at Goodwill Southern California

Date Posted: 2/18/2021

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Assures performance is consistent with Continuous Quality Improvement (CQI) policies and other standards through data analysis and provider monitoring.  Aggregates finding, input and feedback to appropriate parties.

Essential Duties & Responsibilities 

1.Participates in the development, coordination, and implementation of  CQI Team process that is designed to, identify opportunities for improvement to the assigned WCD programs and services.
2.Participates in a continuous quality improvement process ensuring conformance with quality standards set by the Company, founder or accrediting body. Assists with the preparation of the semi-annual Outcome Measurement Reports.
3.Compiles detailed reports identifying accomplishments and opportunities for improvement, works with Quality Assurance Manager and Director of WCD Operations to establish corrective action plans.
4.Assists with implementation of corrective action under the direction of the Quality Assurance Manager.
5.Works closely with other Company teams to ensure effective controls and adherence to policies and procedures.
6.Reviews documents and practices of assigned programs and and/or services for compliance with contract, founder, Company, accreditation, and any other applicable requirements.  Conducts routine visits, reviews, and spot checks at assigned sites.  
7.Assists Quality Assurance Manager in development and delivery of Training and Technical Assistance materials for program improvement.
8.Participates in audits and addresses questions and concerns from external auditors, examiners, or surveyors as required.  
9.Establishes and maintains effective working relationships with department staff, state and local officials, and service provider staff.  Attends funder meetings/training's and maintains knowledge  to stay abreast of changes in compliance requirements .
10.This position requires to travel extensively (>50% of the time) a valid CA driver’s license and current in state insurance is required.  Driving records must be acceptable by Goodwill insurance carrier.
11.Other duties and special projects as assigned.
12.Obtains 40-hours of professional development training each year.

Education & Experience 

•Minimum 3 years’ experience with contract compliance.
•Bachelor's degree from a four-year college or university or the equivalent combination of experience and training required.  
•Three years’ experience in workforce development; knowledge of WIOA, DOR, OMB circulars, legal and ethical requirements
•Non-profit experience required.
•Experience developing and presenting training materials that are accessible to a diverse range of audiences; recent training/teaching experience.
•Ability to work with minimal supervision. 
•Excellent written and verbal communication skills.
•Strong computer and analytical skills.

Other Qualifications

•Ability to handle confidential information.  
•Ability to speak another language and understand another culture as required by the program or local community.
•Punctual and dependable attendance.
•Free from alcohol and drug abuse.
•Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
•Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State Law.


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

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