Absence Management Coordinator l 10370 WC & LOA Administration

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

The Absence Management Coordinator directly supports the Absence Management team with day-to-day priorities and deliverables.  This role is responsible for tracking daily deliverable completion for team and providing status reports, point person for all walk in questions or concerns,, legal record request handling, and meeting/training preparations.

Essential Duties & Responsibilities:

• Perform claim, leave and accommodation reporting as directed.  Data must be accurate, complete and timely.  Analysis of data may be required.
• Open and date stamp mail for department daily.  Scan all items as appropriate.  Forward key correspondence to assigned Specialists as appropriate.  Process all record requests and subpoenas.  
• Initial point person for all department walk-ins at assigned campus.  Answer questions, document complaints or requests, work with assigned Specialist or Director as applicable and maintain a documentation of all issues needing resolution.
• Engage employees and guests with a positive professional demeanor at all times. 
• Monitor department fax and email for newly received medical notes and updates. 
• Coordinate Program Interrupt leaves of absence, initiating off work time in HRIS, sending confirmation letter to participants, tracking RTW and processing return dates in HRIS. 
• Maintain master LOA file and accrual utilization elections for submission bi-weekly to Payroll team. 
• Support employee or participant drug tests.
• Support team in completing EDD SDI and Unum STD insurance form completion as needed.
• Maintain weekly team list of all agreed upon action items.  Follow up with team on urgent items.
• Support all labor law posting WC updates and MPN changes. 
• Support Annual Health Fair with planning/preparation and event participation. 
• Support Director with projects or research as needed.
• Perform other duties and tasks as assigned.

Education & Experience:

• 1-3 years of Human Resources experience, recruitment experience preferred.
• Associate's degree or equivalent from two-year College or technical school preferred.
• Excellent communication and customer relations skills.
• Must be able to work with all levels of employees and general-public with extreme courtesy.
• Abilities to multi-task and highly organized.
• PC proficient and familiar with social media platforms.
• Non-profit experience preferred. 
• Spanish / English bilingual preferred

Pre-Employment Testing

• 8-Panel Drug Screen
• Background Check

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.