Specialist, WCD Programs

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

Primary Responsibility / Summary

Empower a diverse caseload of program participants by delivering comprehensive support and career guidance services, encompassing initial enrollment and needs assessment, intensive case management, work experience facilitation, dynamic workshop delivery, and sustained job placement and retention support; develop individualized employment plans informed by job market data and expertise, guiding participants in targeted training and upskilling initiatives; and ensure exceptional service quality through meticulous documentation, robust employer and community partnerships, and proactive participation in continuous quality improvement, all while upholding rigorous program, company, and grant compliance standards.

Essential Duties & Responsibilities

Participant Support:

• Engage participants through expert communication, delivering accurate and comprehensive information in response to inquiries, thereby establishing trusting and supportive relationships.
• Evaluate employment and training needs through comprehensive assessments, develop personalized action plans, and connect participants with relevant training services.
• Onboard individuals through the program intake process and facilitate essential support services by proactively identifying and addressing participants' diverse needs while efficiently collecting required documentation for seamless processing.
• Engage participants proactively through timely follow-ups, aligning with program and grant requirements to achieve individual enrollment and training objectives. Elevate participant success by diligently monitoring and evaluating progress, providing targeted guidance and coaching, and leading collaborative case conferences to resolve challenges and sustain motivation.
• Empower participants toward self-sufficiency by connecting them with vital resource partners and programs offering comprehensive life skills and pre-employment soft skills development, encompassing financial management, employment readiness, education, social services, legal assistance, housing, healthcare, personal hygiene, and effective coping strategies.
• Equip job seekers with essential skills by conducting impactful job readiness workshops, delivering personalized one-on-one coaching, and providing engaging classroom instruction on effective job-seeking strategies, compelling resume preparation, confident interviewing techniques, professional workplace etiquette, and related crucial topics.
• Uphold program integrity by ensuring participants understand and consistently adhere to established program and organizational policies and expectations.

Case Management & Reporting:

• Document participant journeys by maintaining meticulously case notes, ensuring accurate and timely record-keeping, expertly managing confidential electronic and paper case files, and generating insightful progress reports, efficient schedules, and precise timesheets in compliance with program and company requirements.
• Orchestrate training and payment processes by developing training contracts and diligently collecting participant progress reports, certificates of completion, and accurate billing reports for timely payment processing.
• Elevate service excellence by conducting partner, training, and customer satisfaction surveys to assess and implement quality improvements.

Administrative Support:

• Support program outreach and engagement by assisting with key events such as recruitments, impactful job fairs, and collaborative Partner Engagement meetings.

Quality Assurance:

• Contribute to service excellence by actively participating in quality assurance meetings and supporting the implementation of continuous quality improvement strategies.

Safety & Security:

• Safeguard the working environment through diligent identification of hazardous conditions, timely reporting of safety incidents, and rigorously enforcing compliance standards within organizational policies and code of conduct. Adhere to all safety standards and exercise caution in all work-related activities.

Education & Experience

• High school diploma or general education degree (GED) required.
• 1-2 years of case management/career counseling experience.
• Experience working with individuals with barriers to employment.

Pre-Employment Testing

• Drug Screen 8 Panel
• Background Check
• Employment Verification
• Live Scan
• Professional Reference Check
• Motor Vehicle Record
• List of Excluded Individual and Entities

#LI-DNI

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.