Retail Lead Associate.1

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

Build Your Retail Career With Purpose.

Goodwill Southern California is seeking a Retail Lead Associate to support day-to-day store operations while developing the skills needed to advance into a future Manager-on-Duty (MOD) role. This position plays an essential part in creating exceptional guest experiences, driving store performance, and supporting a positive team culture rooted in our Mission and RISE Values.

What You’ll Do:

• Support store operations under the direction and training of the Site Manager.

• Perform limited Manager-on-Duty (MOD) tasks, including break coverage and POS oversight.

• Provide excellent service to every customer, donor, and Ambassador while modeling Goodwill’s RISE Values.

• Assist with coaching, training, and guiding Ambassadors to meet daily operational goals.

• Perform accurate POS transactions and cash-handling procedures.

• Receive and record donations using required technology.

• Sort, clean, process, and price donated goods following company standards.

• Merchandise the sales floor to meet company guidelines and SOPs.

• Support backroom operations, Truck Swap activities, and janitorial tasks as needed.

• Work flexible shifts, including evenings, weekends, holidays, and support nearby locations when required.

What You Bring:

• Ability to read, speak, and write Basic English.

• Ability to operate a cash register, computer, and other required store technology.

• Ability to work well within a diverse team.

• Some retail or customer service experience helpful.

• Bilingual (Spanish/English) preferred.

• Strong communication skills and a desire to develop leadership capabilities.

Why You’ll Love It Here:

• Grow into a management-ready role with hands-on training and coaching.

• Be part of a mission-driven organization transforming lives through the power of work.

• Work in a supportive, inclusive environment focused on Respect, Integrity, Service, and Excellence.

Start your retail leadership journey with an organization that makes a real impact every day.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.