IT Technician

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

The Information Technology Technician provides onsite and remote technical support to Goodwill’s computer systems, network and voice infrastructure.  This position is located at LA Campus and required to travel to local Goodwill locations. 

Essential Duties & Responsibilities

1. Supports, tests and repairs desktops, laptops and POS registers including monitors, keyboards, printers, software applications and all other computer related accessories.
2. Supports, tests and repairs telephone systems and telephone lines.
3. Supports, tests and repairs the Company’s data and voice infrasturture.
4. Assists in answering and logging IT Help Desk phone calls in a tact and polite manner meeting the needs of the caller.
5. Monitors IT Help Desk work order tracking system and resolves assigned work orders in a timely manner.
6. Communicates to IT Management about problematic equipment or locations.
7. Assists in oncall night and weekend support rotation.

Education & Experience

• 1-2 years of technical troubleshooting experience required. 
• High school diploma or general education degree (GED) required.
• Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.  Experience withTrackIT preferred. 
• Background, drug screen, MVR and employment verification required. 

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.