Director, Workforce and Career Development Operations

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

The Director oversees Goodwill Southern California's Workforce and Career Department operations to advance our mission of transforming lives through the power of work. This role leads the development and implementation of strategies, policies, and procedures; manages budgets and financial performance; ensures compliance with regulatory and contractual requirements; and drives organizational excellence to provide education, training, work experience, and job placement services for individuals with disabilities and disadvantages.  This position is based at Goodwill's Los Angeles Campus and requires local travel to Goodwill Southern California's locations.

Essential Duties & Responsibilities

1. Foster a Culture of Excellence: Drive impactful outcomes by creating a culture of excellence within the Workforce & Career Development (WCD) division. Establish and monitor SMART goals from organizational to program levels.
2. Collaborative Budget Management: Partner with the CIO, Director of Grants & Contracts, WCD Directors, Financial Analyst, IT, and HR to develop annual budgets and perform monthly monitoring to ensure financial targets are met.
3. Policy and Process Development: Oversee the creation and implementation of policies, standard operating procedures (SOPs), and systems that enhance interdepartmental infrastructure. Ensure consistency across programs and services while aligning with program and funder requirements.
4. Data Governance and Reporting: Support the development of data governance strategies, including reporting key performance indicators (KPIs) and metrics. Create program-level scorecards for transparency and accountability.
5. Project Management Office (PMO) Leadership: Establish and manage a PMO for the WCD division. Develop governance structures, project prioritization frameworks, performance dashboards, and reporting systems. Oversee resource allocation, risk assessments, CapEx management, and timelines while promoting process excellence to improve participant outcomes.
6. Data Systems Oversight: Manage the data warehouse and reporting tools, including DOMO, to ensure accurate and timely data analysis and reporting.
7. Community Needs Assessment: Conduct community needs assessments and gap analyses to identify service needs and expansion opportunities in collaboration with the CIO and Chief Development Officer (CDO).
8. Grant Proposal Support: Work with Corporate Development to support grant proposals and budgets, ensuring alignment with organizational goals.
9. Compliance Monitoring: Monitor WCD program compliance with contractual obligations, performance standards, and financial plans. Review program outcomes, address challenges, and represent the organization at contract performance meetings or audits.
10. Staff Training and Development: Develop and deliver training programs to skill-up new staff on WCD processes, including SOPs and protocols for data security and storing work products.
11. Process Mapping and Standardization: Map WCD processes and establish standardized methods to improve efficiency and effectiveness. Organize and document processes in a user-friendly manner and train staff accordingly.
12. Participant Service Quality Liaison: Act as the primary liaison with program leadership to address participant service quality issues and drive continuous improvement.
13. Program Performance Oversight: Ensure the timely completion of program evaluation reports, performance improvement plans, contract amendments, and budget modifications. Collaborate with program staff to meet performance and compliance standards.
14. Cataloging Success Stories: Manage a repository of participant success stories to support grant proposals, external communications, and events, ensuring the division's impact is well-documented.
15. Staff Development and Capacity Building: Lead efforts to build staff capacity and provide ongoing training and development opportunities.
16. Organizational Representation: Represent the WCD division at external events, meetings, and organizational initiatives as part of the leadership team.
17. Program and Site Expansion: Lead project management efforts for new program or site startups and expansions, ensuring seamless execution.

Education & Experience

• 10+ Years of nonprofit leadership experience with 5 years in a Senior Leadership (Director or above) position.
• Bachelor’s degree or equivalent required. 
• PMI certified preferred; Project Management experience with on-time; on-budget results.
• Continuous improvement mindset
• Strong change-management skills preferred.
• Analytical, detailed-oriented.
• Knowledge of various statutory and regulatory requirements related to program operations.
• Capable of managing complex budgeting processes.
• Excellent written and verbal communication skills.
• Teaching/training experience; knowledge of curriculum development process.
• This position requires local travel (25% of the time), a valid driver's license and state-required auto insurance are necessary.  Driving record must be acceptable to Company’s carrier.
• PMI certified preferred.
• Pre-Employment Testing: 8-Panel Drug Screen, Background Check, Employment Verification, Education Verification, if considered necessary, Live Scan, MVR and LEIE Screening.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.