e-Commerce Operations Department Lead

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

The Operations Department Lead assists the e-Commerce Supervisor in the efficient operation of Goodwill SoCal's e-commerce account operations by providing day-to-day operational oversight of Category Leads and Associates in assigned Department. This role ensures established goals related to order fulfillment, customer service, safety, payroll, and expense control are met through consistent execution of operational workflows, marketplace standards, and adherence to Goodwill Southern California policies and values.

Essential Duties & Responsibilities

E-Commerce Operations & Fulfillment

• Maintain expert-level knowledge of assigned e-commerce operations workflows, including order processing, shipping, and fulfillment activities.
• Perform routine fulfillment quality checks to ensure order accuracy and compliance with marketplace standards.
• Perform daily Operations Associate duties as needed to support workflow continuity and operational effectiveness.
• Support the e-Commerce Operations Supervisor with process updates, ensuring changes are implemented accurately and on schedule.

Team Leadership & Operational Oversight

• Provide day-to-day operational oversight of Category Leads and Associates to ensure work is completed accurately, safely, and on schedule.
• Assign work, monitor workflow, and follow up to ensure operational expectations and coverage requirements are met.
• Observe Category Lead and Associate performance and provide real-time guidance and coaching to support operational effectiveness.
• Communicate performance observations, attendance issues, and operational concerns to the Supervisor or Management team as appropriate
• Supervise the functional and operations work of 2-5 staff. 

Marketplace, Customer & Systems Support

• Perform seller-side functions of assigned e-commerce sales channels in accordance with marketplace standards and policies.
• Monitor and support marketplace fulfillment timelines and service-level expectations.
• Respond to customer inquiries and resolve concerns in a timely and professional manner.

Inventory, Equipment & Material Handling

• Ensure inventory management systems are used accurately to support order tracking, fulfillment and merchandise flow.
• Reports supply ordering needs to Supervisor to support uninterrupted operations.
• Support the upkeep of operational equipment, tools, and work areas to ensure safe and efficient operations

Scheduling, Coverage & Coordination

• Utilize scheduled Category Leads and Associates to meet assigned department goals and objectives.
• Partner with the Supervisor and Management team to support employee relations conversations as needed

Safety, Compliance & Risk Awareness

• Promote a Safety-First culture by modeling safe work practices and reinforcing established safety procedures.
• Monitor work areas for potential hazards and promptly report unsafe conditions, incidents, or concerns.
• Ensure proper use of equipment, PPE, and safe material-handling techniques, including lifting practices.
• Maintain clean, organized, and hazard-free workspaces and support completion of required safety training.

Education & Experience

• 1-2 years of supervisory experience.           
• 1-2 years of e-commerce experience.
• High school diploma or general education degree (GED) preferred.

• Shift flexibility and overtime when needed.
• Ability to handle confidential information. 
• Ability to work with minimal supervision.
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
• Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
• Must have basic experience computer programs in a Windows environment, including Word, Excel and E-mail

Pre-Employment Testing

• Drug Screen 8 Panel
• Background Check
• Employment Verification

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.