Senior Director, Government and Commercial Services

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

The Senior Director, Government and Commercial Services drives organizational impact by strategically growing government and commercial contracts, expanding service offerings, and increasing revenue. This role oversees contract execution, compliance, and budget management while ensuring the successful renewal and expansion of key contracts. The Senior Director develops and executes business strategies to penetrate new markets, collaborates across departments to achieve operational excellence, and strengthens relationships with public and private sector partners. Additionally, this role enhances Goodwill Southern California’s public image, fosters community relations, and champions the placement of individuals with disabilities, all while maintaining high standards of service delivery and compliance.

Essential Duties & Responsibilities

1. Strategically grow government and commercial contracts by identifying new opportunities, cultivating relationships with decision-makers in public and private sectors, and expanding Goodwill’s service footprint to increase organizational impact and revenue.
2. Develop a robust pipeline of multi-year contract opportunities by monitoring market trends, responding to RFPs, and negotiating competitive contract pricing. Lead business planning efforts to ensure sustainable growth, cost efficiency, and exceptional service delivery.
3. Oversee the execution and performance of custodial and building service contracts, ensuring key deliverables are met and operations consistently exceed client expectations.
4. Collaborate with agencies such as AbilityOne, SourceAmerica, CARF, and local government officials to meet program requirements, maintain compliance, and secure contract renewals that drive long-term growth.
5. Lead workforce planning efforts to meet Federal AbilityOne staffing requirements by proactively recruiting and training individuals with disabilities. Partner with WCD, Disability Services, and LOA to secure necessary documentation and ensure sustained compliance with workforce ratios.
6. Drive a culture of compliance by managing OSHA, AbilityOne, and other regulatory requirements. Ensure supervisory staff are thoroughly trained on program mandates and that frontline teams adhere to operational policies and Wage & Hour regulations at Federal, State, and Local levels.
7. Partner with Finance to analyze contract performance and sustainability through regular reporting on key metrics, ensuring the alignment of operational goals with financial targets.
8. Work collaboratively with internal departments—including WCD, Finance, HR, and Operations—to design and implement strategies that deliver measurable results and operational excellence.
9. Enhance Goodwill Southern California’s reputation by engaging with public and private stakeholders, participating in community activities, and building relationships among government and business partners.
10. Serve as the primary representative for Government and Commercial Services community initiatives, promoting Goodwill’s mission and its ability to deliver lasting impact.
11. Foster partnerships with neighboring Goodwill organizations to promote the hiring and placement of individuals with disabilities, ensuring consistent outcomes across communities.
12. Actively represent Goodwill in external forums, such as industry events, public meetings, and networking opportunities, to position the organization as a trusted partner in the government and commercial sectors.
13. Acts as the primary point of contact for Valley Campus community activities that enhance the company’s image and reputation.
14. Local travel is required (50%). A valid California driver’s license and state-required insurance are necessary. The driving record must meet the company’s insurance vendor requirements.

Education & Experience

• Bachelor's degree from four-year college or university required.
• 5 years of managerial and supervisory experience with public or private contracts.
• 10 years of experience managing employees in janitorial, landscaping, mailroom, or facilities.
• Experience working with people with disabilities and other populations facing barriers to employment; ADA knowledge required.      
• 7-10 years of community outreach and non-profit administration experience preferred.
• Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.

• Possesses a valid California driver's license and state-required auto insurance.
• Ability to gain security clearance for Government sites and bases.
• Required to travel to Goodwill Southern California locations weekly (50% of the time).
• Pre-Employment Drug Screen, Background Check, Live Scan and MVR required.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.