Operations Assistant

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

The Operations Assistant delivers essential administrative and operational support to Goodwill Southern California's non-profit department by managing physical and electronic clerical systems including reporting, documentation, filing, copying, typing, travel requests, invoices, check requests, expense reporting and reconciliation, and database utilization. The Operation Assistant organizes and maintains office supplies and supports internal and external events.

Essential Duties & Responsibilities 

• Orchestrate the successful execution of WCD events by seamlessly handling all logistical details, from initial planning to room / space reservation to vendor coordination to agenda development to onsite management to clean up and post-event evaluation. This function requires coordination and communication with internal departments as well as utilization of electronic events system.
• Provide comprehensive meeting support for WCD Leadership by coordinating appointments and follow-up correspondence with stakeholders and creating meeting and event agendas.
• Streamline event / conference attendance planning and logistics through the timely research and arrangement of travel for WCD staff.
• Support WCD accounting processes by coordinating invoice and payments, leadership expense reports, monitoring credit card statements, and reconciling monthly statements.
• Coordinates administrative tasks, including processing work orders, managing signature routing for leadership, and providing comprehensive clerical support (filing, typing, copying, scanning).
• Uphold professional communication standards and maintain strict confidentiality of sensitive information in all written and verbal interactions (email, chat, phone).
• Develop and create operations templates, tracking/logging forms and customer correspondence. 
• Oversee WCD supply room inventory, fulfill requests, and order supplies for staff and events.
• Deliver exceptional customer service to employees, Ambassadors, and external stakeholders, and escalate issues effectively.
• Collect, organize and archive WCD content including success stories for the Company web page, collateral materials and physical on-site files.
• Explore opportunities with new and existing vendors; recommend changes and/or additions to enable cost or efficiency gains.
• Oversee Participants (TSEs) when needed.
• This position requires some local travel (up to 25% of the time) a valid CA driver's license and state-required auto insurance is required.  Driving record must be acceptable by the company’s insurance vendor
• Provides administrative/reception coverage as required.

Education & Experience

• High school diploma or general education degree (GED) required.
• Bachelor's degree from four-year college or university required
• 4 years of office/clerical experience required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements as indicated above.
• Experience with Salesforce or similar CRM preferred
• Must have advanced knowledge proficiency of computer programs in a Windows environment, including Word, Excel, PowerPoint, and Outlook.
• Strong interpersonal communication skills; possess abilities to work with all levels of employees.
• Ability to maintain confidentiality of sensitive and proprietary information.
• Ability to work independently with a high degree of reliability, accuracy and productivity.
• Some experience working with diverse populations including those with developmental disabilities preferred.
• Non-profit experience preferred.
• Team player.
• Multi-tasker; well-organized with consistent follow through.
• Knowledge of ADA helpful.
• Shift flexibility and overtime when needed.
• Ability to work with minimal supervision.
• Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.
• 60 wpm, 10 key touch.
• Possesses a valid driver's license and state-required auto insurance.  
• This position may require some local travel.
• Ability to handle confidential information. 
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
• Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

Pre-Employment Testing

• 8 Panel Drug Screen
• Background Check
• Live Scan
• Motor of Vehicles Record
• List of Excluded Individuals and Entities
• Employment Verification
• Professional reference check

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.