e-Commerce Operations Category Lead

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

The Operations Category Lead assists the e-Commerce Supervisor and Department Leads in the efficient operation of Goodwill SoCal’s production activities within an assigned category by providing day-to-day operational oversight of Associates. This role ensures established goals related to sales, order fulfillment, customer service, safety, payroll, and expense control are met through consistent execution of operational workflows, marketplace standards, and adherence to Goodwill Southern California policies and values.

Essential Duties & Responsibilities

Operations & Fulfillment Quality Control

• Maintains working knowledge of assigned category level e-commerce operations workflows, including order processing, shipping, and fulfillment activities.
• Perform routine checks to ensure order accuracy, proper packing, and adherence to established fulfillment and marketplace standards.
• Perform daily Operations Associate duties as needed to support workflow continuity and on-time order fulfillment.

Team Leadership & Performance Management

• Provide day-to-day operational oversight of Associates within assigned categories to ensure tasks are completed accurately, safely, and on schedule.
• Assign work, monitor workflow, and follow up to ensure operational standards and fulfillment expectations are met.
• Observe Associate performance and provide real-time guidance and coaching to support operational effectiveness.
• Communicate performance observations, attendance concerns, and operational issues to the Supervisor or Management team as appropriate.
• Supervises the functional and operational work of 5-10 staff.   

Customer & Marketplace Support

• Perform seller-side functions of assigned e-commerce sales channels in accordance with marketplace policies and standards.
• Under the guidance of the Department Lead, respond to customer inquiries and resolve concerns in a timely and professional manner. 
• Share customer feedback with the e-commerce operations team to support service improvements and issue resolution.
• Understand and follow marketplace fulfillment timelines and service-level expectations.

Inventory, Equipment Material Handling

• Under the guidance of the Department Lead, ensures inventory management systems accurately support production tracking and merchandise flow.
• Assist in maintaining inventory rotation practices within assigned categories.
• Load and unload trucks and assist with material handling as required.
• Support the maintenance of operational equipment, tools, and workspaces to ensure safe and efficient operations.

Safety, Compliance & Risk Awareness

• Promote a Safety-First culture by modeling safe work practices and reinforcing established safety procedures.
• Monitor work areas for potential hazards and promptly report safety concerns, incidents, or unsafe conditions.
• Ensure proper use of equipment, PPE, and safe material-handling techniques, including lifting practices.
• Maintain clean, organized, and hazard-free workspaces and support completion of required safety training.

Education & Experience

• 1 year of supervisory experience.
• 1 year of e-commerce experience.
• High school diploma or general education degree (GED) preferred.

• Shift flexibility and overtime when needed.
• Ability to handle confidential information. 
• Ability to work with minimal supervision.
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
• Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
• Must have basic experience computer programs in a Windows environment, including Word, Excel, Teams and E-mail.

Pre-Employment Testing

• Drug Screen 8 Panel
• Background Check
• Employment Verification

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.