Program Manager

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

Primary Responsibility / Summary

Responsible for the day-to-day operations of assigned programs, including staff supervision, budget management, achieving program performance, quality assurance and outcomes. Responsible to ensure assigned site is maintained, all safety standards are followed and all equipment in operating condition.

Essential Duties & Responsibilities

1. Provides strategic leadership and on-site management to program staff, in particular WAP and SEP; participates in strategic planning and works towards successful completion of annual goals and objectives for programs and WCD.
2. Develops and maintains relationship with funder, stakeholders, businesses and the public, to ensure growth, development, and success of assigned programs.
3. Responsible for the upkeep, cleanliness and safety of the assigned facility, addressing any maintenance need in a timely fashion and ensuring that the all equipment is operation.
4. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing and disciplining employees; addressing complaints and resolving problems.
5. Monitors participant records, data gathering, and reporting systems according to funders, CARF and organizational standards. Ensure accurate and timely data entry and reporting.
6. Develops and maintains program operating procedures in accordance with departmental and organizational policies and procedures. Ensures safety procedures are observed throughout all programs and service locations.
7. Prepares program progress and performance enhancement reports based on program specifics. Responsible for achieving program and service goals as defined by funding contract and GSC.
8. Develops and manages budgets to ensure revenues and expenditures are within budgetary norms. Ensures expenses and participant-related costs fall within funding and organizational guidelines and policies
9. Participate in Continuous Quality Improvement (CQI) efforts and lead CQI implementation. Handles concerns and complaints to ensure satisfaction of all stakeholders.
10. Negotiates terms for Memoranda of Understanding (MOUs) for complementary, strategic collaborations and partnerships that offer training, wrap-around, and supportive services to program participants for review and approval by Regional Director or VP WCD.
11. Driving record must be acceptable by the company’s insurance vendor.

Additional Duties & Responsibilities

1. Other duties and special projects as assigned.
2. Responsible for building a strong public awareness of Goodwill in the community by attending public functions such as Chamber events, City Council meetings, and other public events.

Education & Experience

• Minimum of 5 years nonprofit managerial and supervisory experience. 
• Minimum of 3 years workforce development program implementation experience.
• Bachelor's degree from a four‐year college or university in Project Management, Education, Psychology, Social Work, or related field required.
• Master's degree or equivalent preferred.
• A combination of training, education, and experience may be considered in lieu of a degree.
• Knowledge of WIA, DOR, OMB circulars, legal and ethical requirements.
• Knowledgeable in budgeting process
• Experience in implementing programs serving persons with disabilities and other populations facing barriers to employment; ADA knowledge required.
• Excellent written and verbal communication skills; highly skilled presenter.
• Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.

Pre-Employment Testing 

• 8 Panel Drug Screen 
• Background Check
• Employment Verification
• Live Scan
• List of Excluded Individuals and Entities Screening
• Motor of Vehicles Report (MVR)

#LI-DNI

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.