Veteran Services Navigator | 59607 WCD HVRP San Bernardino CRC in San Bernardino, CA at Goodwill Southern California

Date Posted: 9/22/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:
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Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Provides service coordination, advocacy and co-case management to veterans, making referrals to appropriate providers for housing, mental health, VA services, legal assistance, training, education, financial, partner resources and employment services that lead to independence and self-sufficiency.

Essential Duties & Responsibilities
  • Conducts initial assessment to determine work-related and non-work related needs that create barriers to employment and makes referrals to and follow ups with appropriate partners.
  • Develops an Individual Pre-Employment Plan (I-PEP) designed to help the vet mitigate barriers that affect their employ-ability and documents progress and updates plan regularly.
  • Conducts basic aptitude and transferable skills assessments, determines job readiness, and refers job ready vets to appropriate employment service providers.
  • Prepares an initial Individual Employment Plan that integrates assessment results and translates military skills to civilian occupations to help facilitate employment services.
  • Maintains ongoing interaction with current and prospective partners to further enhance the outreach efforts of this program. Participates in community meetings, stand-downs, veterans breakfasts and gatherings to outreach to veterans.
  • Develops trusting and open relationship with veterans. Follows up and supports the veterans through transitions and assists with decision-making and goal setting.
  • Provides post-employment follow-up and retention services
  • Tracks the results of referrals, inputs data into funder and company mandated databases for performance tracking and trend analysis
  • This position requires extensive local travel (> 50% of the time), a valid CA driver's license and state-required auto insurance are required. Driving record must be acceptable by our insurance vendor.

Education & Experience 
  • Previous military member or spouse of military member required. 
  • Bachelor's degree from four-year college or university in social work or psychology required. 
  • MSW or MA psych or similar preferred. 
  • 3-5 years of service coordination or case management experience with veterans required. 
  • Demonstrated experience providing services to homeless veterans and their families. 
  • Excellent interpersonal communication and relationship building skills especially with veterans and community organizations. 
  • Extensive knowledge of the Veterans Administration and other related agencies require. 
  • Must have an existing network of service providers. 
  • Excellent organizational and time-management skills. 
  • Ability to work with minimal supervision. 
  • Non-profit experience preferred. Spanish / English bilingual preferred.

Other Qualifications 
  • Ability to handle confidential information. 
  • Goal-oriented. Team-builder. 
  • Punctual and dependable attendance. 
  • Free from alcohol and drug abuse. 
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. 
  • Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence. 
  • Veteran with service-CONNECTED disability welcome. 
  • Ability to relate well to veterans. 
  • Excellent problem-solving skills.


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details Job Family WCD Pay Type Hourly