Service Coordinator | in Los Angeles, CA at Goodwill Southern California

Date Posted: 6/15/2020

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Responsible for achieving all contract outcomes and measures. Monitors participant budgetary and spending goals in line with City/County and Goodwill guidelines. Supervises career services team , ensures enrollments, placements and careerservice delivery , Compile center data and report progress and outcomes to Program Manager. Oversees management of individual service plans for customers of the WorkSource Center /American Job Center of California(AJCC).

Essential Duties & Responsibilities


1.Oversees staff to meet enrollment and placement goals as specified by contract agreements.
2.Actively pursues new services relationships with community businesses.
3.Develops relationships with training schools and conducts visits to ensure that sites are in compliance with the funder’s requirements.
4.Inspects applicant files prior to enrollment for quality and completeness.  Conducts weekly file review roundtables.
5.Ensures Management Information Systems (MIS) data is entered in CalJobs and Jobs LA database and/or internal databases.  Monitors all files according to City/County and Goodwill standards. Verifies funding eligibility for all activity.
6.Monitors participant-related expenditures and ensures that the participant budget is spent within the required timeframe.Reviews and approves check requests and eligibility for appropriate supportive services.
7.Creates regular reports documenting the progress of departmental objectives in regards to the current status.
8.Handles all complaints for the WorkSource Center /American Job Center of California (AJCC.
9.Attends Workforce Investment Board meetings.  Attends orientation meetings to ensure compliance with contract standards
10.Meets with CQI team to assist with implementation strategies for continuous quality improvement.
11.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing and disciplining employees; addressing complaints and resolving problems.
12.This position requires travel locally (~50%) a valid CA driver's license and state-required auto insurance are necessary.  Driving records must be acceptable by company’s insurance vendor. 

Education & Experience

•Min. 4 years of sales and job development experience; within which 2 years of supervisory experience.

•Bachelor's degree from four-year College or university preferred.

•Good planning and organization skills, details orientated.

•Experience in preparing and monitoring budgets.

•Excellent people and communication skills with abilities to produce results in a fast paced environment.

•Experience working in non-profit helpful.

•Familiar with Work Investment Act essential.


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

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