Service Coordinator | 50050 WCD Salary Allocation in Los Angeles, CA at Goodwill Southern California

Date Posted: 11/18/2021

Job Snapshot

Job Description

Job Title:

Service Coordinator

Creation Date: 5/2011

Department:

Workforce & Career Development

Revision Date: 10/2016

Immediate Supervisor:

Program Manager

Job Code: 1285

FLSA Status:

Exempt

Pay Grade: N08

Employee Name:

Job Classification: 722

This position requires that candidates provide proof of full COVID-19 vaccination after receiving a conditional job offer at least 7 days prior to their start date. “Fully vaccinated” means that at least two weeks have passed since you received 1) your second dose of the Pfizer or Moderna vaccine or 2) one dose of the Johnson & Johnson vaccine

Primary Responsibility / Summary

Responsible for achieving all contract outcomes and measures. Monitors participant budgetary and spending goals in line with City/County and Goodwill guidelines. Supervises career services team , ensures enrollments, placements and career service delivery , Compile center data and report progress and outcomes to Program Manager. Oversees management of individual service plans for customers of the WorkSource Center /American Job Center of California(AJCC). Per government requirements, this role required to be fully COVID- 19 vaccinated.

Essential Duties & Responsibilities

  1. Oversees staff to meet enrollment and placement goals as specified by contract agreements.
  2. Actively pursues new services relationships with community businesses.
  3. Develops relationships with training schools and conducts visits to ensure that sites are in compliance with the funder’s requirements.
  4. Conducts weekly file review roundtables.
  5. Monitors all files according to City/County and Goodwill standards. Verifies funding eligibility for all activity.
  6. Monitors participant-related expenditures and ensures that the participant budget is spent within the required timeframe. Reviews and approves check requests and eligibility for appropriate supportive services.
  7. Creates regular reports documenting the progress of departmental objectives in regards to the current status.
  8. Handles all complaints for the WorkSource Center /American Job Center of California (AJCC.
  9. Attends orientation meetings to ensure compliance with contract standards
  10. Meets with CQI team to assist with implementation strategies for continuous quality improvement.
  11. Driving records must be acceptable by company’s insurance vendor.

Additional Duties & Responsibilities

Other duties and special projects as assigned.

Supervisory Responsibilities

This job supervises 2+ staff - Career Services Specialists, Employment Services Specialists and Intake Specialists.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

  • Min. 4 years of sales and job development experience; within which 2 years of supervisory experience.
  • Bachelor's degree from four-year College or university preferred.
  • Good planning and organization skills, details orientated.
  • Experience in preparing and monitoring budgets.
  • Excellent people and communication skills with abilities to produce results in a fast paced environment.
  • Experience working in non-profit helpful.
  • Familiar with Work Investment Act essential.
  • Bilingual in Spanish preferred.

Other

Qualifications

  • Free from alcohol and drug abuse.
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
  • Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

Certificates, Licenses, Registrations

  • GCDF certification is preferred.

English Language Skills

  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

  • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-------------------------------- Amount of Time ---------------------------

Physical Demands

None

Less than 1/3

1/3 to 2/3

More than 2/3

Stand

X

Walk

X

Sit

X

Reach with hands and arms

X

Use hands to finger, handle, or feel

X

Climb or balance

X

Bend, kneel, crouch, or crawl

X

Talk or hear

X

Taste or smell

X

Carry, push or pull files

X

-------------------------------- Amount of Time -------------------------------

Lifts Weights or Exerts Force

None

Less than 1/3

1/3 to 2/3

More than 2/3

Up to 10 pounds

X

Up to 25 pounds

X

Up to 50 pounds

X

Up to 100 pounds

X

More than 100 pounds

X

Adequate vision to operate computer and vehicle with or without corrections.

Work Environment

The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-------------------------------- Amount of Time ---------------------------

Environmental Conditions

None

Less than 1/3

1/3 to 2/3

More than 2/3

Wet or humid conditions (non-weather)

X

Working near mechanical parts

X

Work in high, precarious places

X

Fumes or airborne particles

X

Toxic or caustic chemicals

X

Outdoor weather conditions

X

Extreme cold (non-weather)

X

Extreme heat (non-weather)

X

Risk of electrical shock

X

Work with explosives

X

Risk of radiation

X

Vibration

X

Required Training

  • New Hire Orientation
    • Complaints/Grievances
    • Confidentiality
    • Corporate Compliance
    • Values and Diversity Training
    • Conflict of Interest
    • Business Ethics
  • Supervisory Essentials training
  • AB1825: Harassment Prevention training
  • Safely Surrender Baby Law- annually
  • Mandated Reporter Status – annually
  • GCDF Training – within 18 months of hire
  • Effective Communication Skills Training
  • ADA and Reasonable Accommodation
  • CPR/First Aid – bi-annually
  • Monthly Safety Training
  • Non-Violent Crisis Intervention Training
  • Database System Training
  • Values and Diversity Training
  • Corporate Compliance
  • Affirmative Action Training
  • Monthly Safety Training
  • Behavioral Interviewing Skills
  • Any other training required by law, funders and the Company

Values-Based Work Environment Notice

Goodwill Southern California provides a values-based work environment for our employees. All individuals are expected to support and promote our values:

  1. We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences.
  2. We conduct business with transparency, integrity and accountability.
  3. We pursue a vision of excellence and continuous improvement to better the lives of those we serve.

The above description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.


Employee Signature Printed Name Date

Pre-Employment Testing

  • Drug Screen
  • Background Check
  • Employment Verification
  • Live Scan