Program Assistant in La Puente at Goodwill Southern California

Date Posted: 9/20/2022

Job Snapshot

  • Employee Type:
  • Location:
    La Puente
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Performs a variety of administrative and program specific tasks to support the assigned department/program needs within the Workforce & Career Development (WCD) division.

Essential Duties & Responsibilities

  1. Coordinates and maintains comprehensive calendaring, scheduling, and timekeeping for assigned program staff and participants.
  2. Sets up and supports meetings by providing appropriate collateral and services.
  3. Coordinates and processes the intake and distribution of information on new clients referred to the organization; logs incoming referral packs, requests additional information from referral sources and distributes completed packets to the appropriate program staff.
  4. Inputs client information into data systems, including but not limited to CalJobs, Dayforce, Launch Pad, Performance Management Tracking, etc.
  5. Produces correspondence and reports and reconciles time records.
  6. Maintains upkeep of client files.
  7. Orders requested office supplies and manages total supply costs and inventory according to guidelines.
  8. Provides customer service to varied levels of employees and external stakeholders and elevates issues as appropriate.
  9. Maintains confidentiality of sensitive and proprietary information.

Additional Duties & Responsibilities

  1. Provides administrative/reception coverage as required.
  2. Other duties and special projects as assigned.
Supervisory Responsibilities

  • This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

  • High school diploma or general education degree (GED) required.
  • 2 years of office/clerical experience.
  • Strong interpersonal communication skills; possess abilities to work with all levels of employees.
  • Some experience working with diverse populations including those with developmental disabilities preferred.
  • Non-profit experience preferred.
  • Team player.
  • Multi-tasker; well organized.
  • Knowledge of ADA helpful
  • Shift flexibility and overtime when needed.
  • Ability to work with minimal supervision.
  • Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.

Certificates, Licenses, Registrations None required.



  • 60 wpm, 10 key touch.
  • Possesses a valid driver's license and state-required auto insurance.
  • This position may require some local travel.
  • Ability to handle confidential information.
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse.
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
  • Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

Other Educational Skills & Abilities

  • Must have advanced knowledge proficiency of computer programs in a Windows environment, including Word, Excel, PowerPoint, and Outlook.
English Language Skills

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.
Reasoning Ability

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills

  • Database software
  • Spreadsheet software
  • Word Processing software
  • Presentation software

Required Training

  1. New Hire Orientation
    1. Complaints/Grievances
    2. Confidentiality
    3. Corporate Compliance
    4. Values and Diversity Training
    5. Conflict of Interest
  2. Safely Surrender Baby Law
  3. Mandated Reporter Status
  4. Data Systems
  5. ADA and Reasonable Accommodation
  6. Safety Training
  7. Any other training required by law, funders, and the organization.
Pre-Employment Testing

  • Drug Screen
  • Background Check
  • Live Scan
  • COVID vaccine verification
Values-Based Work Environment Notice

Goodwill Southern California provides a values-based work environment for our employees. All individuals are expected to support and promote our values:

  1. We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences.
  2. We conduct business with transparency, integrity and accountability.
  3. We serve, empower and advocate for our clients, community, business partners and each other.
  4. We pursue a vision of excellence and continuous improvement to better the lives of those we serve.
The above description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Job Requirements