Manager, Leadership Development in Los Angeles, CA at Goodwill Southern California

Date Posted: 8/2/2022

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
  • Job ID:

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

The Leadership Development Manager creates and delivers talent development programs across Goodwill SoCal to ensure a high performing, highly engaged, and diverse workforce. Through leadership training strategies, the Leadership Development Manager drives leadership talent development, improves high potential employee retention, furthers our DEI goals and increases cross-functional teamwork. The Leadership Development Manager brings a best-in-class approach to learning strategy, content development, instructional design and training delivery. The Leadership Development Manager plays a pivotal role by collaborating with DEI council to support our workforce and increase employee engagement. This role will be hybrid to start, two days a week in-person at our Los Angeles corporate office, and will transition to fully in-person.

Key Responsibilities:Develop and implement organization-wide leadership training programs to improve high potential retention and leadership skills and enhance high performance teams while integrating our inclusion efforts.Design, plan & facilitate Hi-Potential Leadership Cohorts, including coaching & feedback for staff and teams’ development.Create and drive Job Coach nurturing program to ensure Job Coaches are engaged and are performing their best.Provide ongoing coaching to Director and line manager level employees that supports their increased ability to drive an efficient business while engaging, coaching and developing their employees.Design and implement impactful mentoring and talent nurturing programs that ensure an inclusive workforce. These include Board and Director Mentoring program curriculum and kick-off. Facilitate training sessions for mentors to improve High Potential skills and retention. Create and drive Job Coach nurturing program to ensure Job Coaches are engaged and are performing their best.Implement post- training modifications based upon participant feedback and training results. Develop and maintain training-tracking metrics and reporting.Collaborate with Goodwill leaders to understand business trends and requirements, analyze organizational development needs, develop and implement learning strategies and programs at individual and team levels. Determine the best instructional methods for training initiatives to maximize effectiveness and costs.Contribute learning content for employee newsletter, creating an 18-month cultural article plan, regularly supply DEI content, recognizing and celebrating the diversity of Goodwill SoCal.Support execution of initiatives by training structured interviewing course to ensure managers correctly adopt selection tools, which avoid bias in selection.Provide support by checking talent reviews to ensure we are cultivating talent of all backgrounds.


    Bachelor’s Degree required; Human Resources Degree preferred. Professional in Human Resources – California (PHR‐CA) required; SPHR-CA preferred. Formal certifications in multiple adult learning or training tools and assessments preferred. Minimum 5+ years’ related HR experience developing and implementing organization-wide leadership training programs, improving high potential retention, and leadership skills and enhancing high performance teams. 3+ years hands-on experience creating leadership level training. Proven track record of executing training curriculum geared toward building leadership capabilities.
  • Interest in integrated DEI initiatives required. Experience with DEI initiatives preferred.
  • Strong knowledge of Federal and California legalities regarding EEO, Affirmative Action and recruiting processes required. Ability to communicate effectively at all levels in the organization. Strong PC skills geared toward creating training curriculum and tracking results, including MS Office Suite, PowerPoint, HRIS and LMS skills. A high level of discretion and confidentiality.
  • Capability of embracing and implementing change within the organization.
  • Strong consulting skills with a client-focused mind-set; building relationships and collaboration.
  • Seasoned facilitator, adept at thinking on feet and managing a training room.
  • Background, Drug Screen and Covid Vaccination required.
  • Travel within local Goodwill Southern California locations. CA driver’s license and state-required auto insurance required.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.