Lead Donation Ambassador | ADC in Los Angeles, CA at Goodwill Southern California

Date Posted: 1/27/2020

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Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Job Summary

The Lead Donation Associate assists the ADC District Manager in the efficient operation of an ADC site, trailer and bookstore. Lead site staff as assigned in a geographical area of 1 to 3 locations. ** A Lead will be trained by the ADC District Manager and must complete all training before assuming the position. 


1. Assist in providing and maintaining a safe environment for customers and employees. 
2. Maintain excellent housekeeping standards at the site/bookstore and backroom donation area. 
3. Open, close and work as a Lead, within specified guidelines, and has full open availability, consulting with ADC District Manager when needed. 
4. Create necessary weekly schedules and coordinate with other leads for donation drives, commercial pick-ups, call outs, benefit time off and any other requests and emails to each location after DM approval. 
5. Reconcile DSR, receipts, currency (in bookstore locations only) and production reports. 
6. Maintain book rotation color schedule for pulls and newly shelved books/media (in bookstores only). 
7. Utilize Intranet to complete reports, communicate via email and keep up to date with processes and procedures. Communicate with DM for unscheduled necessary Donation Transportation Pickups. 
8. Maintain excellent customer and employee relations. 
9. Assign specific duties to Donation Attendants; follow-up on progress and assist/participate in the process. 
10. Create all Supply Orders and place the order after DM approval. 
11. Attend any Company classes and training as required. 
12. Participate in a weekly conference call with the ADC DM assigned to their area. 
13. Direct bin sorting process to be determined at a future date as assigned to each site in the area and report progress to the DM. 
14. Work as a Donation Attendant when not performing Lead duties. 
15. Able to move 50lbs minimum and work flexible shifts and overtime when needed. 


1. Demonstrated leadership capacity and excellent people skills. 
2. Ability to work with minimal supervision. 
3. Ability to read, write and comprehend 8th grade+ English to understand policies and guidelines. 
4. Ability to perform simple math. 


1. One year of customer service experience and one year minimum of donation associate experience required. 
2. Cashier experience preferred. 

Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State law. 


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details Pay Type Hourly