Intake Specialist| in La Puente, CA at Goodwill Southern California

Date Posted: 9/20/2022

Job Snapshot

  • Employee Type:
  • Location:
    La Puente, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Determine program eligibility of all participants enrolling with Goodwill Southern California American Job Center of California (AJCC).

Essential Duties & Responsibilities

  1. Conducts orientations and information sessions to small and large groups
  2. Coordinates presentations and enrollment of participants with mandatory partners and cross functional teams
  3. Provides initial assessment of participants to determine abilities, interests, needs, and barriers.
  4. Certifies client documentation as proscribed by WIOA regulations, organize client files, maintain case notes in CalJobs and JobsLA.
  5. Enters and enrolls participants and CalJobs / JobsLA data entries in a timely manner with 100% accuracy.
  6. Identifies and enrolls City and County of Los Angeles mandated populations with priority of services as defined by the programs.
  7. Makes necessary corrections as needed.
  8. Ensures all required documentation is received from referral sources; timely communication with referring agency.
  9. Establishes initial electronic and physical files for those enrolled and facilitates a warm-handoff to Career Services Specialist and Employment Service Specialist.

Additional Duties & Responsibilities

  • Other duties and special projects as assigned.
  • This job has no supervisory responsibilities.
  • 5 years of workforce development or education program experience; some experience in non-profit/post-secondary institution programs is preferred.
  • Knowledge of CalJobs/ JobsLAand quality control process
  • Demonstrated ability to work on multiple projects, with multiple community resource simultaneously, and meeting deadlines
  • Familiarity with the public workforce and/or education system.
  • Experience working and collaborating with community colleges, training providers, businesses, community agencies, politicians and policy leaders.
  • Associate’s degree and two years related experience in accurate data and document management and in WIOA eligibility and intake work; or minimum four years of related experience.
  • Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.


  • A collaborative approach and flexibility in working with others.
  • Ability to handle confidential information.
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse.
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
  • Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

Certificates, Licenses, Registrations

  • Any additional certificates or training in workforce and/or education programs would be preferred.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations .Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Database software
  • Internet software
  • Project Management software
  • Spreadsheet software
  • Word Processing software
  • Presentation software
  • Other software / systems - GoodTrak

Required Training

1.New Hire Orientation

a. Complaints/Grievances

b. Confidentiality

c. Corporate Compliance

d .Values and Diversity Training

e. Conflict of Interest

f. Business Ethics

2. Safely Surrender Baby Law- annually

3. Mandated Reporter Status – annually

4. GCDF Training – within 18 months of hire

5. ADA and Reasonable Accommodation

6. Effective Communication Skills Training

7. CPR/First Aid – bi-annually

8. Monthly Safety Training

9. Non-Violent Crisis Intervention Training

10.Database System Training

11.Behavioral Interviewing Skills

12. Any other training required by law, funders and the Company

Values-Based Work Environment Notice

Goodwill Southern California provides a values-based work environment for our employees. All individuals are expected to support and promote our values:

  1. We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences.
  2. We conduct business with transparency, integrity and accountability.
  3. We serve, empower and advocate for our clients, community, business partners and each other
  4. We pursue a vision of excellence and continuous improvement to better the lives of those we serve.
The above description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Pre-Employment Testing

  • Drug Screen
  • Background Check
  • Employment Verification
  • Live Scan
  • COVID vaccine verification

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.