Intake Specialist in Los Angeles, CA at Goodwill Southern California

Date Posted: 2/11/2024

Job Snapshot

  • Employee Type:
  • Location:
    342 North San Fernando Road
    Los Angeles, CA
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
  • Job ID:
  • Compensation
  • Neighborhood
    Lincoln Heights

Job Description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

The Intake Specialist Assists in determining program eligibility of all participants enrolling with Goodwill Southern California American Job Center of California (AJCC).

Essential Duties & Responsibilities

  1. Coordinates presentations and enrollment of participants with mandatory partners and cross functional teams
  2. Provides initial assessment of participants to determine abilities, interests, needs, and barriers.
  3. Certifies client documentation as proscribed by WIAO regulations, organize client files, maintain case notes in CalJobs and JobsLA.
  4. Enters and enrolls participants and CalJobs / JobsLA data entries in a timely manner with 100% accuracy.
  5. Identifies and enrolls City and County of Los Angeles mandated populations with priority of services as defined by the programs.
  6. Reviews enrollment packets for completeness and accuracy.  Makes necessary corrections as needed.
  7. Ensures all required documentation is received from referral sources; timely communication with referring agency.
  8. Establishes initial  electronic and physical files for those enrolled and facilitates a warm-handoff to Career Services Specialist.
  9. This position may require some travel up to 25% of the time; a valid CA driver's license and state-required auto insurance are necessary.  Driving records must be acceptable by the company’s insurance carrier.

 Education & Experience

  • 5 years of workforce development or education program experience, some experience in non-profit/post-secondary institution programs is preferred.
  • Knowledge of CalJobs/ JobsLA  and quality control process
  • Demonstrated ability to work on multiple projects, with multiple community resource simultaneously, and meeting deadlines
  • Familiarity with the public workforce and/or education system.
  • Experience working and collaborating with community colleges, training providers, businesses, community agencies, politicians and policy leaders.
  • Associate’s degree and two years related experience in accurate data and document management and in WIOA eligibility and intake work; or minimum four years of related experience.
  • Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.
  • Ability to handle confidential information. 
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse
  • Basic computer skills in project management software, work processing, and other software systems-GoodTrak.

 Pre-Employment Testing

  • Drug Screen
  • Background Check
  • Employment Verification
  • Live Scan
  • Motor of Vehicles Report



Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.