Intake Specialist | Santa Clarita AJCC in Santa Clarita, CA at Goodwill Southern California

Date Posted: 11/30/2021

Job Snapshot

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Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

This position requires that candidates provide proof of full COVID-19 vaccination after receiving a conditional job offer at least 7 days prior to their start date. “Fully vaccinated” means that at least two weeks have passed since you received 1) your second dose of the Pfizer or Moderna vaccine or 2) one dose of the Johnson & Johnson vaccine. Primary Responsibility / Summary

Determine program eligibility of all participants enrolling with Goodwill Southern California American Job Center of California (AJCC). Per government requirements, this role required to be fully COVID- 19 vaccinated.

Essential Duties & Responsibilities

  • Conducts orientations and information sessions to small and large groups
  • Coordinates presentations and enrollment of participants with mandatory partners and cross functional teams
  • Provides initial assessment of participants to determine abilities, interests, needs, and barriers.
  • Certifies client documentation as proscribed by WIOA regulations, organize client files, maintain case notes in CalJobs and JobsLA.
  • Enters and enrolls participants and CalJobs / JobsLA data entries in a timely manner with 100% accuracy.
  • Identifies and enrolls City and County of Los Angeles mandated populations with priority of services as defined by the programs.
  • Makes necessary corrections as needed.
  • Ensures all required documentation is received from referral sources; timely communication with referring agency.
  • Establishes initial electronic and physical files for those enrolled and facilitates a warm-handoff to Career Services Specialist and Employment Service Specialist.
  • This position may require some travel up to 25% of the time; a valid CA driver's license and state-required auto insurance are necessary. Driving records must be acceptable by the company’s insurance carrier.
    • Education & Experience

    • 5 years of workforce development or education program experience; some experience in non-profit/post-secondary institution programs is preferred.
    • Knowledge of CalJobs/ JobsLA and quality control process
    • Demonstrated ability to work on multiple projects, with multiple community resource simultaneously, and meeting deadlines
    • Familiarity with the public workforce and/or education system.
    • Experience working and collaborating with community colleges, training providers, businesses, community agencies, politicians and policy leaders.
    • Associate’s degree and two years related experience in accurate data and document management and in WIOA eligibility and intake work; or minimum four years of related experience.
    • Bi-lingual fluency (e.g., English/ASL, English/Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.



    • A collaborative approach and flexibility in working with others.
    • Ability to handle confidential information.
    • Punctual and dependable attendance.
    • Free from alcohol and drug abuse.
    • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
    • Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

    Certificates, Licenses, Registrations

    • Any additional certificates or training in workforce and/or education programs would be preferred.
    • English Language Skills

    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Mathematical Skills

    • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
    • Reasoning Ability

    • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Computer Skills

    • Database software
    • Internet software
    • Project Management software
    • Spreadsheet software
    • Word Processing software
    • Presentation software
    • Other software / systems - GoodTrak

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Requires normal vision to drive a vehicle and use of computer with and without corrections.

    Work Environment

    The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Required Training

    1. New Hire Orientation

    a. Complaints/Grievances

    b. Confidentiality

    c. Corporate Compliance

    d. Values and Diversity Training

    e. Conflict of Interest

    f. Business Ethics

    2. Safely Surrender Baby Law - annually

    3. Mandated Reporter Status – annually

    4. GCDF Training – within 18 months of hire

    5. ADA and Reasonable Accommodation

    6. Effective Communication Skills Training

    7. CPR/First Aid – bi-annually

    8. Monthly Safety Training

    9. Non-Violent Crisis Intervention Training

    10. Database System Training

    11. Behavioral Interviewing Skills

    12. Any other training required by law, funders and the Company

    Values-Based Work Environment Notice

    Goodwill Southern California provides a values-based work environment for our employees. All individuals are expected to support and promote our values:

  • We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences.
  • We conduct business with transparency, integrity and accountability.
  • We serve, empower and advocate for our clients, community, business partners and each other.
  • We pursue a vision of excellence and continuous improvement to better the lives of those we serve.
  • Pre-Employment Testing

    • Drug Screen
    • Background Check
    • Employment Verification
    • Live Scan

    Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

    Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

    Equal Employment Opportunity

    Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

    Nondiscrimination on the Basis of Disabilities

    In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

    It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.