E-Commerce Supervisor in Los Angeles, CA at Goodwill Southern California

Date Posted: 6/15/2020

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Responsible for the efficient operation of the the Company's E-Commerce operation and meeting or exceeding production and revenue goals consistently.  Supervises and leads staff to achieve established goals for sales, production, customer service, payroll, shipping and receiving, product storage, quality control, safety and expense control.

Essential Duties & Responsibilities


1.Analyzes e-commerce sales trends and inventory needs to determine the best course for optimal inventory and staffing to facilitate sales at all times especially at peak purchasing seasons.
2.Develops effective merchandising strategies for the online marketplace.
3.Continuously evaluates the distribution of space to optimize inventory.  Evaluates processes for optimization of work flow and makes recommendations.
4.Continually researches, develops and implements revenue-generating and cost-cutting opportunities for assigned areas of operation.
5.Establishes quality control guidelines for employees to follow. 
6.Acts as top-tier customer support to handle all customer service requirements, standards and fix elevated customer service issues.
7.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include initiatives, inventory controls, development, training employees; planning, assigning, and directing work; appraising performance; rewarding, developing and disciplining employees; addressing complaints and resolving problems
8.Prepares, maintains and submits required financial reporting.
9.This position requires some travel (25% to 50%) a valid CA driver's license and state-required auto insurance are required.  Driving records must be acceptable by the company’s insurance vendor.

Education & Experience

•High school diploma or general education degree (GED) required.  Some college or college degree preferred.

•2-5 years of Managerial/Supervisory experience in an e-commerce fulfillment environment

•Exceptional customer service skills.  

•Excellent communication and people skills.

•Able to delegate, prioritize, solve problems and meet deadlines. 

•Able to work quickly while maintaining accuracy and high standards. 

•Display a professional and positive demeanor in all situations, demonstrating leadership and inspiring confidence in staff.

•Proficient in computer programs in a Windows environment, including Word, Excel, and E-mail.

•Non-Profit experience preferred.

Other Qualifications

•Punctual and dependable attendance.

•Flexibility to work overtime, nights and weekends occasionally.

•Free from alcohol and drug abuse.

•Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.

•Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details Job Family Retail Pay Type Hourly