e-Commerce Production Associate I in Los Angeles, CA at Goodwill Southern California

Date Posted: 1/14/2022

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Goodwill Southern California is looking for E-Commerce associates to join our incredibly entrepreneurial team. You will be part of a growing e-commerce team that is focused on growing direct-to-consumer sales, improving the web shopping experience and updating web content for effective merchandising. Per government requirements, this role required to be fully COVID- 19 vaccinated.

Candidates should be highly organized and comfortable with data entry and excel. A passion for Goodwill’s mission is a must. Excellent communication skills & strong attention to detail is also a must. Passionate and knowledgeable about collectables, designer clothes and goods, thrift shopping, or social media a plus!


  • Identification of goods, photographing, describing, posting, picking, packing, and shipping
  • Ensuring copy details, format, technical specs, and images are accurate Pick, pack, process and ship all online orders using packaging guidelines Troubleshoot and resolve customer issues Inspecting, researching and determining sell price of collectibles, designer and unique items
  • Reviewing the site regularly to identify any product, merchandising, or inventory needs
  • Purging items that do not sell online

    Education & Experience

    • Experience in customer service, merchandise handling, shipping/warehouse experience preferred
    • Computer literacy required; Microsoft Word, Excel and Outlook email application and internet skills preferred
    • Independent self-starter who can work without close supervision, extremely proactive and organized with attention to detail
    • Ability to plan work to meet tight deadlines and unexpected situations and/or requests
    • Ability to follow verbal and written instructions in English required
    • Quality assurance or control experience helpful
    • High school diploma or general education degree (GED) preferred
    • Evenings and weekend availability required.
    • COVID vaccination required.

    Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

    Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

    Equal Employment Opportunity

    Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

    Nondiscrimination on the Basis of Disabilities

    In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

    It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.