Donation Ambassador in Pasadena, CA at Goodwill Southern California

Date Posted: 2/5/2020

Job Snapshot

  • Employee Type:
  • Location:
    Pasadena, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Job Summary

The Donation Ambassador works under the direction of the Attended Donation Center District Manager to efficiently operate a retail donation site, bookstore or donation event. Provides excellent customer service while maintaining a clean, neat, safe and organized environment. 


1. Greets and assists donors, unloading donations from their vehicles and providing receipts. 

2. Communicates Goodwill Southern California’s mission, programs and donation eligibility to donors and the public. 

3. Stacks, sorts, stores donations and merchandises the bookstore according to procedures. 

4. Maintains a safe and secure donation site at all times. Performs necessary janitorial work. 

5. Accurately tracks and reports donations daily. 

6. Opens location on time and ensures location is secured at the end of the day. 

7. Maintains site, Book Store and events according to company standards and guidelines. 

8. Performs accurate operation of a cash register. Reconciles receipts, currency and production reports as required 

9. Assists with the unloading and loading of trucks, regularly lifting up to 30 lbs. and occasionally lifting up to 50 lbs. 

10. This position will require travel to multiple job sites up to 50 miles radius. 

11. Working flexible shifts and overtime when needed. 


• Ability to work with minimal supervision. 

• Ability to read, write and comprehend 8th grade+ English to understand policies and guidelines. 

• Ability to perform simple math. 


• One year of Customer Service experience preferred 

• Cashier experience preferred. 

Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State law.


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details Pay Type Hourly