Director, Training & Development in Los Angeles, CA at Goodwill Southern California

Date Posted: 2/14/2020

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Make a real difference in Los Angeles.
 At Goodwill Southern California our mission is to help people transform their lives by giving them the opportunity to develop skills and grow their careers, while working to save the environment.  Every day we evaluate, train and give opportunities to people with barriers to employment.  Our services  focus on veterans, the disabled, disenfranchised youth, and the homeless.  Last year over 28,000 people were given career support because of Goodwill Southern California. 

Only senior HR change agents with excellent leadership, business and professional skills, as well as a heart to serve others, should apply.  Most days at Goodwill Southern California are fast-paced, hands-on, and intellectually challenging while knowing you consistently make a difference.  

Primary Responsibility 

The Director, Training and Development is a key role supporting Goodwill’s mission of “Transforming Lives through the Power of Work”.  This role works collaboratively with operations leaders, corporate teams, retail and other subject matter experts, to improve business performance and workforce effectiveness through a robust learning strategy and curriculum.  A critical priority of the corporate strategic plan is to drive talent development, improve retention, and increase cross-functional teamwork. Responsible for curriculum development, training and ongoing learning which supports the strategic priorities. Ensures front-line ambassadors have the tools needed to provide excellent customer service. Structures line-supervisor development to better support our line ambassadors and mission. This position will bring best-in-class approach to learning strategy, content development, instructional design and training delivery.

Essential Duties & Responsibilities 

1.Develops and implements a centralized organization-wide training program, spanning all departments, to incorporate the understanding of key corporate strategies into driving talent development, high performance employee teams and improve retention.  Collaborate with leaders in multiple disciplines to develop and execute high performance training strategies and content; understand business trends and requirements, analyze organizational development needs and develop/implement learning strategies and programs at individual and team levels. 
2.Operates as an organizational leader and internal consultant to management in the identification, development and implementation of business processes.  Analyzes employee and organizational training or development needs to develop new initiatives or modify existing content/opportunities.  Conducts comprehensive review of existing training programs; develop recommendations from new hire on-boarding through to engaging and retaining tenured and experience employees.  
3.Using strong project management skills, create structure around timeline management, content development, training execution and training outcomes.  Implement post training modifications based upon participant feedback and training results.  
4.Develops training materials based on problem analysis and process improvement.  Writes training curriculum and collaborates on new content as needed.
5.Conducts training, coaches employee-instructors on training & facilitation techniques.
6.Determine the best instructional methods for training initiatives by working closely with internal clients and cross-functional teams to maximize effectiveness and costs. 
7.Provide on-going coaching to corporate and retail leaders that support their ability to drive an efficient business, while developing employee attitudes, skills and behaviors.
8. Frequent travel within Southern California may be required.   

Additional Duties & Responsibilities

1.Develops and maintains training-tracking metrics and reporting for all trainings organization-wide.
2.Assures training/educational/developmental materials are effectively & routinely created, updated and maintained.
3.Assures training policies/procedures/content are relevant and accurate.
4.Arranges for ongoing subject training and personal/professional development classes/opportunities for employees.
5.Other duties and special projects as assigned.

Education & Experience 

•Bachelor’s Degree preferred, Human Resources Degree preferred.

•Senior Professional in Human Resources – California (SPHR‐CA) preferred

•5+ years hands-on retail leadership experience

•Experience in managing employee relations issues within a retail environment.

•Experience in project management 

•Ability to work independently to prioritize and achieve results

•Strong PC skills including MS Office Suite

•Ability to communicate effectively at all levels in the organization - formally and informally 

•Strong consulting skills with a client-focused mind-set; building valuable relationships and collaboration

•A high level of confidentiality is critical and expected

•Ability to manage multiple projects in a fast- paced environment

•Excellent time management, organizational skills, and attention to detail

•Capability of embracing and implementing change within the organization

•Proven ability to think creatively and effectively troubleshoot / problem solve

Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State Law  


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

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