Case Manager | ASO - Los Angeles County in Los Angeles, CA at Goodwill Southern California

Date Posted: 9/16/2020

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Responsible for outreach, assessment, development of individual employment plans and the removal of varying barriers to employment. Also responsible for working with Job Placement Specialists to establish a pipeline of candidates to fulfill hiring work orders.

Essential Duties & Responsibilities

1. Assists clients with gaining independence through life skills (financial management, employment, education, accessing social services, legal issues, housing, healthcare, personal hygiene and coping) through connection with partner agencies.
2. Coordinates across departments, agencies, partners and providers to resolve issues related to health and housing that jeopardize stability
3. Provides classroom instruction to groups and individuals on job seeking skills and techniques, motivation, resume preparation, application completion, job retention and Internet use for job search.
4. Provides participants with work skills assessments that will enhance their ability to find appropriate employment.
5. Works with local employers and participants in developing and identifying appropriate jobs and helping participants gain meaningful employment. Assists in reasonable accommodation process with prospective employers.
6. Maintains detailed electronic and hard copy case records according to founder and/or Company requirements. Completes all documentation in an accurate and timely manner.
7. Achieves enrollment and placement goals, and conducts timely follow‐up with all participants on caseload.
8. Meets with CQI team to assist with implementation strategies for continuous quality improvement.

Additional Duties & Responsibilities

1. This position may require extensive travel (>50% of the time.) A valid CA driver's license and state‐required auto insurance required. Driving record must be acceptable by the organization’s insurance vendor.
2. Other duties and special projects as assigned.

Education & Experience

 Minimum of 2 years of Case Management experience.
 Bachelor's degree from four‐year college or university in Rehabilitation Counseling or a related field preferred; High school diploma or general education degree (GED) required.

Other Qualifications

 Possesses a valid driver's license and state‐required auto insurance.
 This position may require some travel.
 Shift flexibility and overtime when needed.
 Ability to handle confidential information.
 Ability to work with minimal supervision.
 Non‐profit experience preferred.
 Experience serving persons with disabilities; ADA knowledge preferred.
 Spanish / English bilingual preferred.
 Punctual and dependable attendance.
 Free from alcohol and drug abuse.
 Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
 Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.


Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details Job Family WCD Pay Type Hourly