Business Service Specialist in Los Angeles, CA at Goodwill Southern California

Date Posted: 3/19/2023

Job Snapshot

  • Employee Type:
  • Location:
    13420 Van Nuys Boulevard
    Los Angeles, CA
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
  • Job ID:
  • Compensation
  • Neighborhood

Job Description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

Primary Responsibility / Summary

Provides a wide range of services to businesses and job seekers including outreach, recruitment, screening, assessments, workshops, job development, training assistance to achieve individual placement, hourly wage and retention goals.

Essential Duties & Responsibilities

  • Conducts employer outreach, marketing Goodwill’s business services using multiple methods, including phone contact, email, written correspondence, and face-to-face presentations for services such as: assistance with staffing, applications for tax credit incentives, information on labor market trends, Empowerment Zone Program, Federal Bonding Program, reasonable accommodations and job training assistance opportunities.
  • Develops job leads and job orders to meet the needs of job seekers and employers. Interacts with job seekers and Career Service Specialists to ensure job leads match job seekers interests and skills.
  • Provides quality recruitments, lay-off aversion, out placement and other services to businesses, including but not limited to pre-screening of applicants, targeted recruitments, hosted job fairs, job postings, job matching and interviewing assistance.
  • Achieves individual placement, hourly wage and retention goals. Conducts business and customer satisfaction surveys, taking an active role in development and implementation of strategies for continuous quality improvement.  
  • Assesses participants, creates individualized plans, and conducts job readiness workshops that prepare job seekers for real-life business needs and expectations.
  • Maintains detailed case records according to funder and/or company requirements. Completes documentation in an accurate and timely manner.  Conducts real time data entry inputting necessary information into automated case management systems, maintains electronic and hard copy confidential case files, documenting participant progress, prepares progress reports, case notes, and other documentation as required by program/funder. Providing data entry and documentation, to maintain schedules and timesheets.
  • Conducts regular labor market and industry needs analysis, stays current on business and hiring trends, assist participants in making appropriate career occupation decisions.
  • Provides written and verbal progress and billing reports to referring agencies, where required.
  • This position requires travel (25% to 50%) within Southern California a valid CA driver's license and state-required auto insurance are necessary.  Driving records must be acceptable by Company’s insurance vendor.


Additional Duties & Responsibilities

  • Assists with facilitation of program events such as recruitments and Business Advisory Council meetings
  • Ensures participants and businesses understands and conforms with program policies and expectations
  • Other duties and special projects as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

  • 2+ years of sales related experience preferred.
  • 2+ years of case management experience in a non-profit setting preferred.
  • Bachelor's degree preferred.  
  • Non-profit experience preferred.
  • Experience in recruitment or staffing industry, highly desired.
  • Excellent interpersonal communication skills; possess abilities to work with all levels of employees and diverse populations.
  • Strong organization and multitasking skills. 
  • Excellent interpersonal and written communication skills.
  • Critical thinking, self-motivation and high degree of integrity & ethics essential.
  • Ability to speak another language and understand another culture if required by the program or local community, highly desired.
  • Ability to work with minimal supervision.

Pre-Employment Testing

  • Drug Screen
  • Background Check
  • Employment Verification
  • Live Scan
  • Motor Vehicle Records Check (MVR) and proof of acceptable insurance
  • COVID-19 Vaccination

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.