Business Service Representative Pacoima NESFV in Los Angeles, CA at Goodwill Southern California

Date Posted: 10/13/2021

Job Snapshot

Job Description

Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!


Primary Responsibility / Summary

This position provides a wide range of services to businesses and job seekers including outreach, recruitment, screening, assessments, workshops, job development training assistance and follow-ups to realize the vision, mission, values, goals, and strategic plan of the Center.

Essential Duties & Responsibilities

  1. Conducts employer outreach to markets Goodwill business services to employers through phone contact, emails, correspondence, and face to face presentations. Updates databases as required and maintains a database and reference file of employer contacts.
  2. Takes an active role in development and implementation of strategies for continuous quality improvement.
  3. Develops job leads and job orders to meet the needs of job seekers and employers. Interacts with job seekers and career resource specialists to ensure job leads match job seekers interests and skills.
  4. Provides quality recruitment, lay-off aversion, out placement and other services to businesses including but not limited to pre-screening of applicants, targeted recruitments, hosted job fairs, job postings, job matching and interviewing assistance.
  5. Conducts job readiness workshops that prepare job seekers for real-life business needs and expectations.
  6. Responsible for providing viable job leads for WorkSource/American Job Service Center customers and meet the Target Analysis goals.
  7. Assists in developing, maintaining and leading viable Business Advisory Collaborative and other partnership opportunities or events.
  8. Provides other services to businesses such as assistance with applications for tax credit incentives, and information on labor market trends, Empowerment Zone program, Federal Bonding Program, reasonable accommodations and job training assistance opportunities.
  9. Conducts regular labor market and industry needs analysis and stays current on business and hiring trends.
  10. Driving record must be acceptable by the company’s insurance vendor.

Additional Duties & Responsibilities

  1. 1.Other duties and special projects as assigned.

Supervisory Responsibilities

  • This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

  • Minimum of 3-5 years of sales related experience preferred.
  • Bachelor's degree from four-year College or university required.A combination of training, education, and experience may be considered in lieu of a degree.
  • Experience in recruitment or staffing industry highly desired.
  • Strong interpersonal, organization, multitasking skills required.Critical thinking, self-motivation and high degree of integrity & ethics essential.
  • Ability to speak another language and understand another culture as if required by the program or local community.
  • Ability to work with minimal supervision.
  • Non-profit experience preferred.

Other Qualifications

  • Ability to handle confidential information.
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse.
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
  • Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.

Certificates, Licenses, Registrations

  • None required.
English Language Skills

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals .Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

  • Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel, Outlook and PowerPoint.

  • Case Management software

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-------------------------------- Amount of Time ---------------------------

Physical Demands

None

Less than 1/3

1/3 to 2/3

More than 2/3

Stand

X

Walk

X

Sit

X

Reach with hands and arms

X

Use hands to finger, handle, or feel

X

Climb or balance

X

Bend, kneel, crouch, or crawl

X

Talk or hear

X

Taste or smell

X

Carry, push or pull

X

-------------------------------- Amount of Time -------------------------------

Lifts Weights or Exerts Force

None

Less than 1/3

1/3 to 2/3

More than 2/3

Up to 10 pounds

X

Up to 25 pounds

X

Up to 50 pounds

X

Up to 100 pounds

X

More than 100 pounds

X

Work Environment

The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-------------------------------- Amount of Time ---------------------------

Environmental Conditions

None

Less than 1/3

1/3 to 2/3

More than 2/3

Wet or humid conditions (non-weather)

X

Working near mechanical parts

X

Work in high, precarious places

X

Fumes or airborne particles

X

Toxic or caustic chemicals

X

Outdoor weather conditions

X

Extreme cold (non-weather)

X

Extreme heat (non-weather)

X

Risk of electrical shock

X

Work with explosives

X

Risk of radiation

X

Vibration

X

Required Training

  1. New Hire Orientation
    1. Complaints/Grievances
    2. Confidentiality
    3. Corporate Compliance
    4. Values and Diversity Training
    5. Conflict of Interest
    6. Business Ethics

  • Safely Surrender Baby Law
  • Mandated Reporter Status
  • Data Systems
  • ADA and Reasonable Accommodation
  • GCDF Certification
  • Safety Training
  • Any other training required by law, funders, and the organization.

Values-Based Work Environment Notice

Goodwill Southern California provides a values-based work environment for our employees. All individuals are expected to support and promote our values:

  1. We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences.
  2. We conduct business with transparency, integrity and accountability.
  3. We serve, empower and advocate for our clients, community, business partners and each other.
  4. We pursue a vision of excellence and continuous improvement to better the lives of those we serve.

The above description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.