Program Supervisor

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

The Program Supervisor drives Goodwill SoCal's non-profit program success by overseeing a portion of the program team to consistently surpass participant support and case management standards, engaging with internal and external stakeholders.  The Supervisor effectively tracks budgets and ensures compliance with organizational and program requirements. This role serves as an additional case management resource when necessary for case load balancing and program performance goals.

Essential Duties & Responsibilities

Staff Supervision & Development:

• Lead and develop a high-performing team by overseeing all aspects of participant support, training, and case management, conducting constructive performance appraisals, facilitating employee development, and ensuring fair and effective conflict resolution, to consistently exceed enrollment and placement goals for portion of the program team coaches/specialists.
• Deliver targeted participant coaching/case management services, when needed.
• Track individual and team success by generating regular reports that clearly document the progress of key objectives.

Program Management & Operation:

• Resolve participant concerns efficiently by managing case management related complaints and strategically escalating complex issues to the Manager for further support.
• Centralize participant support by expertly coordinating supportive services requests across all programs.
• Strengthen training quality by developing key relationships with training partners and conducting thorough site visits to ensure strict compliance with requirements. Shape collaborative agreements by actively participating in the negotiation and execution of Memorandums of Understanding (MOUs) and Letters of Partnerships (LOPs).
• Steward program funds by diligently monitoring participant-related expenditures to ensure timely budget utilization, and by carefully reviewing and approving check requests and eligibility for supportive services.
• Assure information integrity through the monitoring of accurate entry of participant and employer data within internal and external case systems. Uphold compliance standards by monitoring case documentation against grant and organizational requirements and by conducting weekly file review roundtables

Quality Assurance:

• Champion continuous improvement by collaborating with the Quality Assurance team to implement effective enhancement strategies.

Safety & Security:

• Safeguard the working environment through diligent identification of hazardous conditions, timely reporting of safety incidents, and rigorously enforcing compliance standards within organizational policies and code of conduct. Adhere to all safety standards and exercise caution in all work-related activities.

Travel Requirements:

• This position requires local travel (25% to 50%) within Southern California. 

Supervisory Responsibilities

• This position supervises a combination of employees:  Trainees, Assistants, Coaches, and Specialists.

Education & Experience

• Associate degree or equivalent from two-year college or technical school preferred.
• 2-3 Years of managerial, supervisory experience.
• Experience working with individuals with barriers to employment required.
• Workforce Development experience preferred.

Pre-Employment Testing

• 8 Panel Drug Screen
• Background Check
• Employment Verification
• Live Scan
• Professional Reference Check
• MVR
• LEIE

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.