Operations Associate I

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

Goodwill is looking for an E-Commerce Operations Associate to join our incredibly entrepreneurial team. You will be part of a growing e-commerce team that is focused on growing direct-to-consumer sales and improving the web shopping experience. This role offers an excellent opportunity to gain exposure to all aspects of e-commerce in an entry level position. Candidates should be highly organized, have excellent communication skills and strong attention to detail.

What you'll do:

Inventory & Picking

• Maintain inventory using established rotation schedules and purge outdated merchandise.
• Use handheld scanners (e.g., Zebra) to track and manage inventory.
• Pick merchandise for shipping based on online orders.

Packing & Shipping

• Pack items and prepare shipments using required equipment and systems (e.g., box maker, shipping software).
• Process shipping labels and documentation for carriers such as FedEx, USPS, and OSM.
• Sort shipments and support daily shipping and pickup schedules.

Media & Order Support

• List media items (e.g., books, DVDs) for sale and maintain organized inventory.
• Respond to customer pickup inquiries and escalate issues as needed.

Production & Operations Support

• Meet or exceed daily production and processing goals.
• Load and unload trucks and assist with material handling as needed.
• Maintain accurate production logs and records.

Safety & Compliance

• Follow all safety guidelines and product flow procedures.
• Maintain a clean, organized, and safe work environment.

What you bring:

• High school diploma or general education degree (GED) required.
• 1 year of experience in retail, warehouse, customer service, or a related environment preferred.
• Ability to follow instructions and work within established processes and production goals.
• Basic computer skills and ability to learn inventory systems, scanners, and shipping tools.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong reliability, teamwork, and willingness to learn.
• Shift flexibility and overtime when needed.
• Ability to handle confidential information. 
• Background and drug screen required.

Why You’ll Love It Here:

• Opportunity to grow within Goodwill’s retail leadership pathway.
• Supportive, mission-driven culture focused on developing people and strengthening communities.
• Work in a dynamic environment where teamwork, service, and purpose come together.

What's in it for you:

• Hourly Rate: $17.87
• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full-time Positions are eligible for:

• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance403(b) retirement plan
• Paid time off (PTO) 
• Tuition Reimbursement

Join our mission to transform lives through the power of work — while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities.

#LI-DNI

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.