Human Resources Coordinator

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

The Coordinator supports key compliance, communication, and reporting functions related to Leaves of Absence, Workplace Accommodations, Workers’ Compensation, Regulatory Reviews, and General Liability claims. This role manages daily deliverables, monitors and supports team task completion, and serves as the primary contact for incoming requests, legal record handling, department administrative functions and meeting/training preparation.  This position is in-person at Goodwill SoCal's Los Angeles main campus. 

Essential Duties & Responsibilities 

• Monitor phone calls and text messages for new or updated requests, status changes, and return-to-work verifications. Record all information accurately in the appropriate trackers, respond to assigned case types, and ensure all tasks are completed promptly and correctly throughout the workday.
• Manage Personal Leaves, COVID-positive cases, and Program Interrupt leaves, including initiating off-work time in the HRIS, confirming returns to work for all leave types, coordinating accommodation meetings, and handling related communications and system updates.
• Complete Short-Term Disability responses, coordinating with EDD and vendors for employer submissions. Maintain COBRA eligibility dates and process updates in the system as required.

• Assist the Specialist with Workers’ Compensation claim filings, initial investigations, and reporting.
• Maintain records of huddle and drill participation, as well as monthly safety checklists completed by each worksite. Follow up with worksite teams to address and resolve any action items.
• Audit Hazmat records, invoices, and submit documents for payment processing.
• Maintain the Litigation tracker and calendar, ensuring strict confidentiality and accuracy as frequent updates occur. Confirm attendance of Employer Representatives for depositions, mediations, and trials.
• Support the Legal Assistant with record requests and subpoenas in accordance with company policies. Maintain accurate and complete electronic filing systems.
• Manage incoming and outgoing department mail, ensuring confidential and sensitive materials are handled with the utmost discretion and accuracy. Scan and distribute correspondence appropriately, forwarding key items to designated coworkers.
• Support Specialists, Managers, and the Senior Director with projects or research as needed.
• Support wellness activities with planning/preparation and event participation.
• Required to travel up to 25% of the time. A valid CA driver’s license and state-required auto insurance is necessary. Driving records must be acceptable by company’s insurance vendor.

Education & Experience

• Minimum of 2 years of administrative experience required. Experience in Human Resources, Data Analytics, Auditing, Safety, or Risk Management preferred. 
• Associate degree or equivalent from a two-year college or technical school preferred.
• Strong critical thinking skills required.
• Excellent organizational, analytical, and problem-solving abilities with a high attention to detail.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work effectively with all levels of staff and the general public while maintaining professionalism and courtesy.
• Advanced PC proficiency and familiarity with social media platforms.
• Nonprofit experience preferred.
• Bilingual (Spanish/English) preferred.
• Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.
• Background, drug screening, employment verification and MVR required.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.