Specialist, Business Services

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! 

Deliver comprehensive participant support encompassing proactive outreach, thorough screening and assessments, engaging workshops, robust education and skills development, and dedicated training assistance to guarantee successful job placement and long-term retention.

Essential Duties & Responsibilities

Business Development:

• Drive employer engagement by identifying and conducting outreach to employers strategically aligned with Goodwill's mission through proactive phone contact, compelling email campaigns, professional written correspondence, and impactful face-to-face presentations.
• Provide valuable solutions to prospective employer partners such as staffing assistance, tax credit incentives, labor market insights, the other benefit support for reasonable accommodations and impactful job training assistance and employment opportunities.
• Cultivate work experience pathways by collaborating with local employers to develop and identify suitable job opportunities; conduct thorough site assessments.
• Support program success by assisting in the facilitation of key events such as recruitment, job fairs and influential meetings.

Job Placement Support:

• Generate promising job leads and interview opportunities to directly connect job seekers with eager employment partners; collaborate closely with job seekers and WCD Specialists to ensure job leads are perfectly aligned with individual interests and skill sets.
• Match talent with opportunity by expertly assessing participants' interests, career goals, and job readiness, and strategically aligning them with appropriate and fulfilling employment opportunities.
• Maximize program impact by achieving individual placement, hourly wage, and strong retention goals as mandated by the program, WCD and the Funder.
• Deliver exceptional recruitment solutions, proactive lay-off aversion strategies, comprehensive outplacement services, and tailored business support, including expert pre-screening of applicants, targeted recruitment initiatives, successful hosted job fairs, effective job postings, precise job matching, and comprehensive interviewing assistance.

Quality Assurance:

• Uphold program integrity by ensuring both participants and businesses understand and adhere to established policies and expectations.

Safey & Security:

• Safeguard the working environment through diligent identification of hazardous conditions, timely reporting of safety incidents, and rigorously enforcing compliance stardards within organizational policies and code of conduct. Adhere to all safety standards and exercise caution in all work-related activities.

Additional Duties & Responsibilities:

• Perform other duties and special projects as assigned.

Travel Requirements:

• This position requires travel (25% to 50%) within Southern California; a valid CA driver's license and state-required auto insurance are necessary. Driving records must be acceptable by the company’s insurance vendor.

Education & Experience

• High school diploma or general education degree (GED) required.
• 1-2 years of case management/career counseling experience.
• 2-3 Years of sales related experience.
• Experience working with individuals with barriers to employment.
• Experience in recruitment or staffing industry, highly desired.
• Experience with Salesforce/CRM System preferred.

Pre-Employment Testing

• Drug Screen – 8 Panel
• Background Check
• Employment Verification
• Live Scan
• Professional Reference Check
• Motor Vehicle Record
• List of Excluded Individuals and Entities Form

#LI-DNI

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.